Thank you for contacting us about your financial hardship.  This is a difficult time, and we are happy to review your case with your property’s owner.  Please note we can only review cases from COVID-19 (Coronavirus) business closures or layoffs.  Rent allows us to pay for your property’s insurance, maintenance, utilities, landscaping, County tax, and more.

Helpful Tips: 

To have your case reviewed
, email with all of the following:

  1. Your address.
  2. Proof of your job loss or income reduction.  This can include a WARN notice from your employer if you are laid off, or a written message from your employer with their contact information.
  3. Proof that you submitted a Florida unemployment assistance claim, available at
  4. Your current bank statement.
  5. A short plan on how you can pay rent.  For example “if Palm can waive my late fee, I can pay $500 on April 1 and $500 on April 15.”